Delivery policy
Last updated: September 8, 2026
1. METHOD OF DELIVERY
Delivery of products ordered on cashmerearoma.com, operated by CASHMERE AROMA GLOBAL S.R.L. (Tax ID/CUI 55309683, Trade Register No. J20266046681009, registered office: Bucharest, Sector 2, Str. Tomovici Stelian no. 6, Office no. 1), is carried out physically, by courier.
We ship from our warehouse in Bucharest, Romania, to all countries in the European Union, as well as to Switzerland and the United Kingdom.
Delivery is provided through the Innoship shipping platform, which automatically selects, depending on the destination and the characteristics of the parcel, one of our courier partners: Packeta, DPD, GLS, or FedEx. These may in turn work with local delivery subcontractors, depending on the destination country. The selected courier and the shipment tracking details will be communicated to you in the order shipping email.
2. PLACING THE ORDER
Choose the product you want and click the "Add to cart" button. Go to your shopping cart and complete your order by entering your contact details, delivery address, and, where applicable, billing address. Please fill in the order form correctly and indicate the individual or legal entity to whom billing and delivery should be made.
Your email address is very important, as information related to your order (order confirmation, shipping notification, tax invoice) will be sent to you by email.
Payment is made online, by bank card, through the payment processor Shopify Payments, or through the payment services Google Pay, Apple Pay, and Shop Pay: enter your payment details on the secure payment page and confirm the transaction. These payments benefit from the online transaction security guaranteed by the payment processor. On your bank statement, the transaction will appear under the name "Cashmere Aroma Global."
CASHMERE AROMA GLOBAL S.R.L. does not store and does not have access to your card details. If the transaction is completed successfully, you will be redirected back to cashmerearoma.com and will receive an email confirming receipt of your order.
3. DELIVERY TIME
Delivery is carried out within 1–21 business days from confirmation of the order and stock availability, depending on the destination country and the shipping option you selected when completing your order.
For any delays, please contact us at: contact@cashmerearoma.com.
4. DELIVERY COST
The shipping cost is displayed when you complete your order, before payment is made, and varies depending on the destination country. The delivery rates and the order value thresholds above which delivery is free, for each destination country, are as follows:
Product prices and delivery rates are displayed to you in the local currency of your country (automatically detected), with currency conversion carried out through Shopify Payments.
For deliveries to destinations outside the European Union (Switzerland, United Kingdom), customs duties, import VAT, or other charges levied by the authorities of the destination country may apply. These are not included in the product price or delivery rate and are borne by the customer.
Shipping may be free as part of promotional campaigns or through promotional codes, subject to the conditions communicated on the website.
5. RECEIVING THE PARCEL
If the courier delivers your order and the parcel shows visible signs of impact damage, is crushed, wet, opened, etc., we recommend that you refuse delivery and file a complaint directly with the delivery person or courier service, stating the reason for refusal. Please also notify us at contact@cashmerearoma.com, so we can resolve the situation as quickly as possible.
6. CONTACT
For details or questions about product delivery, please contact us at: contact@cashmerearoma.com.