FAQ
Orders & Shipping
When will my order be shipped?
We process and ship orders as quickly as possible. Delivery times and costs vary by country and are shown at checkout before you complete your order.
Which countries do you deliver to?
We currently ship across the European Union. Available countries and their delivery options are shown at checkout.
How much does delivery cost?
Delivery costs depend on your country and are calculated automatically at checkout, before you confirm your order.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking details.
Can I cancel or change my order after placing it?
If your order hasn't been processed yet, please contact us as soon as possible via WhatsApp and we'll do our best to help. Once an order has been shipped, it can no longer be changed or cancelled.
Returns & Refunds
What is your return policy?
Due to the nature of our products, we can only accept returns for items that are unopened, unused, and in their original packaging. For hygiene and safety reasons, we're unable to accept returns on products that have been opened or used.
How do I start a return?
Please contact our Customer Care team with your order number and the reason for your return, and we'll guide you through the next steps.
When will I receive my refund?
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Please allow a few business days for the funds to appear, depending on your bank or payment provider.
Do I have to pay for return shipping?
Return shipping costs are generally covered by the customer, unless the return is due to a fault or error on our part.
What if I received a faulty or incorrect item?
We're sorry if something went wrong! Please contact our Customer Care team with photos of the issue and your order number, and we'll resolve it as quickly as possible — at no extra cost to you.
Product Use & Ingredients
How do I use a Cashmere Aroma laundry perfume?
Add 5 ml (using the included dosing cup) mixed with 50 ml of unscented fabric softener or water, and pour it into the softener compartment of your washing machine during the final rinse cycle. Please shake the bottle before every use.
What is Timeless Aroma Boost?
It's our innovative dual-release fragrance technology. The first layer releases a strong scent the moment your laundry comes out of the machine. The second, held in micro-capsules, activates only once your garments are dry — releasing fresh fragrance every time you touch or wear them, for up to 12 weeks.
What is Odourco™?
Odourco™ is our odor-neutralizing technology, found in select laundry perfumes. Rather than just masking smells, it actively reduces the perception of unpleasant odors (sweat, food, mustiness) and replaces them with a clean, comforting scent.
Are your products vegan and cruelty-free?
Yes — our cosmetic lines (shower gels, hand soaps) are vegan, cruelty-free, gluten-free, and free of microplastics, formulated with COSMOS and HALAL-certified natural ingredients.
Do your fabric/textile perfumes contain dyes?
No — our fabric and textile perfumes are dye-free, minimizing the risk of staining your clothes or linens.
How should I store my products?
Store in a clean, dry, and cool place, away from direct sunlight and frost, at a temperature between 5–30°C.